FAQs
How do I place an order?
Simply browse our collection, select your desired items, choose your size and color, then click 'Add to Cart'. When you're ready, proceed to checkout and follow the easy steps to complete your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay for your convenience.
Is my payment information secure?
Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Your data is safe with us.
How long does shipping take?
Standard shipping typically takes 5-7 business days. Express shipping (2-3 business days) is also available at checkout for faster delivery.
Do you ship internationally?
Yes! We ship worldwide. International shipping times vary by location but typically take 7-14 business days. Customs fees may apply depending on your country.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress on our website or the carrier's site.
What if my package is lost or damaged?
Don't worry! Contact us immediately and we'll work with the shipping carrier to resolve the issue. We'll either replace your items or provide a full refund.
How do I choose the right size?
Check our detailed size chart available on each product page. If you're between sizes, we generally recommend sizing up for a more comfortable fit. Still unsure? Contact us for personalized sizing advice!
What materials are your products made from?
We use high-quality materials including premium cotton blends, soft fleece, and durable fabrics. Specific material information is listed on each product page.
How should I care for my ZeninZtyle items?
Most items are machine washable in cold water. Turn garments inside out before washing and tumble dry on low heat. Check the care label on each item for specific instructions.
What is your return policy?
We offer a 30-day return policy. Items must be unworn, unwashed, and in original condition with tags attached. Return shipping is free for exchanges within your home country.
How do I return or exchange an item?
Contact our customer service team to initiate a return. We'll provide you with a prepaid return label and instructions. Refunds are processed within 5-7 business days after we receive your return.
Can I exchange for a different size or color?
Yes! Exchanges are easy. Just let us know what you'd like to exchange for when you contact us, and we'll send your new item as soon as we receive your return.
💬 Customer Support
How can I contact customer service?
You can reach us via email at support@zeninztyle.store or through our contact form. We typically respond within 24 hours during business days.
What are your business hours?
Our customer service team is available Monday through Friday, 9 AM to 6 PM (CAT). We're closed on weekends and major holidays, but you can always send us a message and we'll get back to you on the next business day.
Do you offer gift cards?
Yes! Digital gift cards are available in various amounts. They're perfect for letting someone special choose their own ZeninZtyle favorites.
How do I stay updated on new arrivals and sales?
Subscribe to our newsletter at the bottom of our homepage, or follow us on social media for the latest updates, exclusive offers, and style inspiration.
Do you have a physical store?
Currently, we're an online-only store, which allows us to offer you the best prices and widest selection. However, we're always exploring opportunities to meet our customers in person!
Still have questions? Don't hesitate to reach out! We're here to help make your ZeninZtyle experience amazing.